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Freshworks to Deepen its IT Service and Operations Portfolio with Acquisition of FireHydrant’s AI-Native Incident Management and Reliability Platform | Channel Dive

Freshworks Inc. (NASDAQ: FRSH) announced it has signed a definitive agreement to acquire FireHydrant, a provider of AI-driven incident management software. The acquisition combines Freshservice's IT Service Management (ITSM) with FireHydrant's core IT Operations Management (ITOM) to form a unified AI-native ServiceOps solution, designed to streamline operations, proactively prevent disruptions, and ensure superior IT service reliability. The transaction is expected to close in the first quarter of Freshworks' fiscal year 2026, subject to customary closing conditions.

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Pure IP Relaunches FinOps with AI-Powered Intelligent Cost Management | CIO Dive

On August 20, 2026, Pure IP announced the relaunch of the Pure IP FinOps platform, which leverages AI technology to provide spending insights, helping finance and IT teams manage complex multi-carrier technology costs. The new platform claims to help customers save an average of 3% to 8% on technology spending and reduce network expenses by 10% to 20%.

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New Era Technology Promoted to Genetec Unified Elite Partner Status | Channel Dive

New Era Technology announced its promotion to Genetec Unified Elite Partner status in the US, a distinction held by a select group of partners. The new status reinforces the company's position in integrated security, video surveillance, and access control, and will extend its Genetec partnership into new international markets.

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